Case Study with Virgin Wines
Virgin Wines PLC was founded in 2000 and today is one of the UK’s largest direct to consumer wine retailers, selling more than 100 million bottles of wine and winning multiple independent awards.
The company fulfils customer orders from it’s two warehouse facilities in Preston and Bolton. Virgin Wines’ unique buying model puts their customers at the heart of everything they do. Every year, they collect over 100,000 customer wine reviews and the buying team uses this feedback to create a range of over 700 wines. The range now includes an extensive range of craft beers and craft spirits.
The incumbent WMS (Warehouse Management System) at Virgin Wines was more than 15 years old and no longer supported the operational requirements and growth ambitions. The company experienced rapid growth in volumes since early 2020, and it became critical to replace the existing WMS and have both sites running on a single, robust WMS.
Virgin Wines understood that they needed to move towards a scalable, functionally rich solution which could help the business improve productivities, capture KPIs and act as a key enabler of the ongoing growth.
The company needed support to review the WMS requirements, map ‘To Be’ processes and enable WMS Vendor selection through a comprehensive tender process. The aim of the project was to recommend a vendor solution that minimised project risk, reduced operational disruption, facilitated ease of transition, user acceptance, change management and whilst considering the commercial implications as well as strategic direction of the business.
System Requirements Gathering and Process Mapping
Request for Pricing (RFP)
WMS Vendor Selection
- A new WMS partner to implement the ‘To Be’ process maps in line with eCom best practice and Tier 1 / 2 functionality
- Negotiations and contracting support helped the team select a preferred WMS vendor
- The team is now moving into Implementation, go live expected in early-2022 after the 2021 Christmas peak
What Does Our Client Say?
They were great to communicate with and really formed part of our project team.